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Our Policies

Website Terms and Conditions:

Welcome to our online store. We hope that you will continue to browse and or purchase online. However, by doing so you agree to comply with and be bound by the following terms and conditions of use. These terms and conditions, together with our privacy policy, shall govern Willie's Rubbins, LLC relationship with you, the buyer, for all actions conducted online.

The terms "us" or "we" refers to the owner of this website, here foreword known as, Willie's Rubbins, LLC whose base of operations in Sumter, South Carolina. The term "you" refers to the viewer or user of this website and the purchaser of any of our products from this online store.

The use of this website is subject to the following terms and conditions:

1. All material contained on this website is owned or licensed to us. This includes but is not limited to the look, design, layout, graphics and appearance. Any and all reproduction is prohibited by law other than in accordance with the trademark and copyright notice which is part of the terms and conditions.

2. All trademarks reproduced on this website which are not licensed to, or the property of Willie's Rubbins, LLC, are acknowledged on this website.

3. All content on the pages of this website is for your general use and information only. All content is subject to change without notice.

4. Any use of information or materials on this website is entirely at your own risk. For this, we shall not be liable. It shall be your own responsibility to ensure that any information, services or products made available through this website meet your specific needs and requirements.

5. While we diligently try to describe, to the best of our ability, each item as accurately as possible, neither we nor any third-party, provide any warranty or guarantee as to the timeliness, performance, accuracy, completeness or suitability of any information or materials found or offered on this website for any particular purpose. You, in turn, acknowledged that such information and materials may contain errors or inaccuracies and we expressly exclude any and all liability for any such inaccuracies or errors to the fullest extent permitted by law.

6. This website may also include links to other websites. In order to provide further information these links are provided for your convenience only. These links do not signify that we endorse the website or websites. We disclaim any responsibility for the content of the linked website or websites.

7. You may not link to this website from any other website or document without our express written consent to do so.

8. The use of this website and any dispute arising out of such use, is subject to copyright and trademark laws.

9. Unauthorized use of this website is strictly prohibited and may give rise to a claim for damages and/or be a criminal offense.

 

Customer Service

Our customer service commitment to you ...

We, at Willie's Rubbins, LLC, are committed to bringing you the highest quality Vintage Italian Florentine, Vintage Italian Tole, vintage glassware, and other such products and items that we can find. We are committed to upholding the highest standard in business practices. We are founded on the fact that our customers are our number one responsibility. Without our customers we simply cease to exist. We promise to conduct business in a sound and ethical manner. While we realize that it is impossible to please everyone, in every instance, we are committed to resolving any and all disputes also in a sound and ethical manner. Our desire is to foster a long and personal relationship with each and every customer we come in contact with. We are of the belief that we make our business what it is, and not that our business makes us who we are.

 

Returns, Exchanges or Canceled Orders:

1. Any returns or exchanges, subject to our approval, shall take place within seven days of the date of purchase. All returns, shall be subject to exchange for another product or store credit only. Under no circumstances, shall any exchange or return be granted due to buyer's remorse or a change of mind. Please choose carefully. Under no circumstances shall any refund be made in a monetary manner. Any canceled order will be subject to a 20% restocking fee.

Shipping:

1. Items purchased through this website will normally be shipped within five business days. Please allow 7 to 14 days for delivery from time of purchase. At times, this time frame may be expanded due to circumstances beyond our control. Items will be shipped, when feasible, USPS (United States Postal Service) priority mail or parcel post, at your, the customers, direction. Items that are too large or too heavy for USPS, will be shipped UPS ground. Willie's Rubbins, LLC does not and will not profit from the shipping cost. We will in fact, ship under the customer's account, when possible, to save the customers much as possible on shipping.

2. All international shipments will be made via USPS Priority Mail International. In the case of larger items being shipped internationally, the buyer will be responsible for securing and coordinating the shipper of their choice. Said Shippers shall also be responsible for packaging these items. Willie's Rubbins, LLC is not responsible, and will not be held responsible for any claims arising out of any damage to any items that are shipped internationally. International buyers to do so on their own accord and at their own exposure.

3. Any and all claims for damages arising during shipping must be made immediately upon receipt of said damaged goods. Any items over $50 US, will be insured for the full amount. In the best interest of the customer, we shall initiate and execute all claims for damaged goods. The customer is required to hold damaged goods for inspection by the shipper if needed. Damaged items, under normal circumstances, are not to be returned. These items will become the property of the shipper. If not required by the shipper, customer will dispose of or do what he or she sees fit with the item. Under no circumstances, are these items to be returned to Willie's Rubbins, LLC. Any fraud committed for shipping damage will be prosecuted to the fullest extent of the law.

4. Upon the completion of an insurance claim, and approval of such claim by the insurer and its company, a full refund for the item will be issued. This is the only exception of our no refund policy.

Pricing:

1. All prices are in US dollars and include any applicable sales tax. All payments shall be made in US dollars.

All Prices, Policies and Terms are current as of 03/05/2012 however, all Prices Policies and Terms are subject to change without notice.

Any and all legal discrepancies shall be governed by US law and specifically by the laws of the state of South Carolina. All legal claims, if any, will be made in the court systems of the state of South Carolina.

 

Privacy policy

Protecting your privacy is of paramount concern to us. Willie's Rubbins, LLC, in an effort to better serve our customers more efficiently, collects certain data and personal information such as, your e-mail address, home address and phone numbers. We hope the following information will help you understand why we collect this information.

When you register for our site, you provide us with personal information in order for us to facilitate an expeditious as possible checkout system. The collection of this information also allows you to purchase goods without having to repetitively enter your personal information.

Once you become a registered member of www.williesrubbins.com, we use this information to deliver products and services you choose and to process transactions that you conduct our website. We may also use this information to customize your online experience and to provide you with occasional offers and updates.

With the submission of your e-mail address, we may also send you occasional sale offers and discounts for our products and services. You may also sign up to receive the Willie's Rubbins, LLC e-mail newsletter. We occasionally invite customers to sign up for these newsletters using the e-mail addresses that we have on file. Please be assured that you may decline to receive any and all e-mail offers from Willie's Rubbins, LLC at any time by  sending an email to: This email address is being protected from spambots. You need JavaScript enabled to view it. , with the word "Remove" in the subject line.

Finally, we promise you, our valued customer, that we will not trade, sell or lease your e-mail address or any information we collect, to any other third parties without your expressed personal permission or required by law.

If you have any questions regarding our privacy poliy, or questions relating to any personal information you have provided to us so far via our registered member service, please do not hesitate to contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. .